Tenant Replyby DinLeje

England · Guides

Tenancy deposit not returned: build the timeline

Record payment, move-out, key return, proposed deductions and unanswered requests before choosing the next route.

Short answer

Protected-deposit disputes can usually be raised through the scheme holding or protecting the deposit. Check the scheme deadline promptly instead of waiting for an informal discussion to run on.

What to do next

  1. Confirm where and when the deposit was paid.
  2. Record return of possession, keys and every later response.
  3. Ask for the balance and itemised deductions in writing, then check the official escalation route.

Evidence to collect

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Scope and limits

This is a self-service information page for renters in England. It does not review your documents, decide a dispute or replace qualified help for urgent, high-value or complex matters.

Official sources

These official pages are the starting point for this England summary. Your tenancy type and dates can change the route.

Related renter resources

Common questions

Common questions

What can I do when my tenancy deposit has not been returned?

Protected-deposit disputes can usually be raised through the scheme holding or protecting the deposit. Check the scheme deadline promptly instead of waiting for an informal discussion to run on.

Which records should I collect for “Tenancy deposit not returned: build the timeline”?

Start with: Lease or tenancy agreement and amendments, Proof of deposit, rent and other payments, Key handover receipt and meter readings, Itemized statement of each deduction or charge, Emails, messages and letters with the landlord or agent, A dated timeline of notices, inspections and replies. Do not share names, addresses or account details publicly.

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