Tenant Replyby DinLeje

England · Guides

Repairs not completed by the landlord

Report the defect clearly, preserve access offers and responses, and use the correct official escalation route.

Short answer

Landlords are generally responsible for the structure, exterior, sanitation, heating, hot water and fixed installations. Report defects promptly in writing and keep evidence of access offered and responses received.

What to do next

  1. Describe the location, fault, impact and first observed date in writing.
  2. Keep photographs and a log of access offered, visits and promised work.
  3. Escalate urgent safety hazards promptly through the official local route.

Evidence to collect

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Scope and limits

This is a self-service information page for renters in England. It does not review your documents, decide a dispute or replace qualified help for urgent, high-value or complex matters.

Official sources

These official pages are the starting point for this England summary. Your tenancy type and dates can change the route.

Related renter resources

Common questions

Common questions

What should I do when necessary rental repairs are not completed?

Landlords are generally responsible for the structure, exterior, sanitation, heating, hot water and fixed installations. Report defects promptly in writing and keep evidence of access offered and responses received.

Which records should I collect for “Repairs not completed by the landlord”?

Start with: Lease or tenancy agreement and amendments, Dated photographs or video with room labels, Emails, messages and letters with the landlord or agent, A dated timeline of notices, inspections and replies. Do not share names, addresses or account details publicly.

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